Technical notes
Download problems
Problems in downloading an offer both before and after a purchase can usually be resolved quickly without assistance. Please keep the following in mind:
1. Before making the purchase, get precise information from the merchant’s site about the offer, where you will find an explanation of use and on the payment process. The payment process is initiated by clicking on the ClickandBuy button. On a new payment page, enter your user name and password. The next page shows a you a brief overview of the offer selected. When you confirm on this page, the payment is executed.
If you have problems loading the website, try to reload or update the Internet page (press F5 on your keyboard) or try again later.
Let us know about the problem and check to see if the supplier offers a solution.
2. After the purchase, you will receive access to the offer. This can be done in several ways. Depending on the supplier, you may either have to download paid content or view it in your Internet browser in order to use it. Please note that you need certain applications to view some offers. These are normally available for free on the supplier’s page. If a file cannot be opened, check to see if you have all the necessary programs before submitting a complaint.
Many texts and articles are saved as PDF files, which require Adobe Reader for viewing. For a free download of the latest version, go to http://www.adobe.de/products/acrobat/readstep2.html.
An offer is available to you online for only a limited period of time. The timeframe can be seen before making the purchase on a separate payment page with the costs or you can look it up in your account management "My account” under ”Open sessions”. If you use the same offer after the viewing period is over, you have to pay again!
If a download does not function, first check to see if you still have access to the content without incurring additional costs. If the time limit is up, check with the supplier to avoid incurring additional costs. Of course, our Service Team will also help you.
1. Before making the purchase, get precise information from the merchant’s site about the offer, where you will find an explanation of use and on the payment process. The payment process is initiated by clicking on the ClickandBuy button. On a new payment page, enter your user name and password. The next page shows a you a brief overview of the offer selected. When you confirm on this page, the payment is executed.
If you have problems loading the website, try to reload or update the Internet page (press F5 on your keyboard) or try again later.
Let us know about the problem and check to see if the supplier offers a solution.
2. After the purchase, you will receive access to the offer. This can be done in several ways. Depending on the supplier, you may either have to download paid content or view it in your Internet browser in order to use it. Please note that you need certain applications to view some offers. These are normally available for free on the supplier’s page. If a file cannot be opened, check to see if you have all the necessary programs before submitting a complaint.
Many texts and articles are saved as PDF files, which require Adobe Reader for viewing. For a free download of the latest version, go to http://www.adobe.de/products/acrobat/readstep2.html.
An offer is available to you online for only a limited period of time. The timeframe can be seen before making the purchase on a separate payment page with the costs or you can look it up in your account management "My account” under ”Open sessions”. If you use the same offer after the viewing period is over, you have to pay again!
If a download does not function, first check to see if you still have access to the content without incurring additional costs. If the time limit is up, check with the supplier to avoid incurring additional costs. Of course, our Service Team will also help you.